Terms and Conditions

Bite-Lite®  (“Bite-Lite”) provides access and use of the Bite-Lite website at www.bite-lite.com (“Site”), subject to your agreement to the following “Terms of Use” (the “Terms”).   Please read these Terms carefully before accessing or using the Site.   By accessing or using the Site, you agree to be bound by these Terms, which are as follows:

  1. The content of the pages of the Site is for your general information and use only. It is subject to change without notice.
  2. Neither Bite-Lite nor any third parties provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Site for any particular purpose.    You acknowledge that such information and materials may contain inaccuracies or errors and that BIte-Lite expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on the Site is entirely at your own risk, for which Bite-Lite shall not be liable.   It shall be your own responsibility to ensure that any products, services or information available through this Site meet your specific requirements.
  4. This Site contains material which is owned by or licensed to Bite-Lite.   This material includes, but is not limited to, the design, layout, look, appearance, and graphics.   Reproduction is prohibited other than in accordance with this copyright notice, which forms part of these terms and conditions.
  5. All trademarks reproduced in this Site, which are not the property of, or licensed to the operator, are acknowledged on the Site.
  6. Unauthorized use of this Site may rise to a claim for damages and/or be a criminal offense.
  7. From time to time, this Site may also include links to other websites.   These links are provided for your convenience to provide further information.    They do not signify that Bite-Lite endorses these websites. Bite-Lite has no responsibility for the content of any of these linked websites.
  8. You may not create a link to this Site from another website or document without first contacting Bite-Lite and getting prior written consent.
  9. Your use of this Site and any dispute arising out of such use of the Site is subject to the laws of Connecticut.

 

Privacy Policy

Thank you for visiting the Bite-Lite® (“Bite-Lite” or “We”) website (the “Site”).   This privacy policy tells you how we use personal information collected at this Site.   Please read this privacy policy before using the Site or submitting any personal information.   By using the Site, you are accepting the practices described in this Privacy Policy.   These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis.   You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this Privacy Policy page are for the Bite-Lite Site only.   If you link to other websites from the Bite-Lite Site, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, such as names, postal addresses, e-mail addresses, etc., when voluntarily submitted by our visitors.   The information you provide us is used to fulfill your specific request.   This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists or to include in a testimonial.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered.   Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.   Cookies can also help customize the Site for visitors.   Personal information cannot be collected via cookies and other tracking technology.   If you previously provided personally identifiable information, however, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
(1) permitted or required by law;
(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or
(3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

We keep your personally identifiable information secure.   Only our authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information.   All e-mails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our Privacy Policy you may contact us using the information below:

By e-mail: orders@bite-lite.com
By phone: 855.245.3548

We reserve the right to make changes to this policy at any time.    Any changes to this policy will be posted.

 

Payment Policy

We accept all major credit cards through PayPal’s secure website.   Your credit card will be automatically charged at the time of your online order.   Sales tax is applied to orders in Connecticut only.

 

Shipping

All orders will be sent out via UPS Ground shipping.

 

Return and Refund Policy

Any returned goods must be first authorized by our Customer Service Department.   Notification must be received within 5 days of receipt of your products.   We do not accept broken containers or those that have deteriorated due to improper storage.   Goods may not be returned for credit unless approved by Customer Service.   For returns, we will issue a Return Merchandise Authorization (RMA) number, which must be affixed on the return package.   The customer is responsible for all return shipping charges.

Customer Service is open from Monday to Friday, 8 a.m. to 5 p.m., except major holidays.    For a return authorization, please contact us  at 855.248.3548.